FAQs
Frequently Asked Questions
Everything you need to know about Zenova products and services
About Zenova
What is Zenova?
Zenova is an online wellness and relaxation brand offering premium massage and recovery products designed to relieve muscle tension, reduce stress, and improve everyday comfort. We serve customers across the United Arab Emirates through our official online store.
Where is Zenova located?
Zenova operates online in the UAE and delivers to all emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, and other regions.
Why choose Zenova massage products?
Zenova products are selected for quality, durability, and performance. We focus on effective massage technology, customer satisfaction, fast UAE delivery, and reliable after-sales support.
Products & Usage
What types of massage products does Zenova sell?
Zenova offers a wide range of wellness products including neck and back massagers, massage guns, foot massagers, eye massagers, and other relaxation tools suitable for home and office use.
Are Zenova massage products safe to use?
Yes. All Zenova products are designed for safe use when operated according to the included instructions. If you have a medical condition, injury, or are pregnant, we recommend consulting a healthcare professional before use.
How long should I use a massage device per session?
Most Zenova massage products are recommended for 10–20 minutes per session. Specific usage guidelines can be found in the product manual.
Do Zenova products have heat and intensity settings?
Many Zenova massage devices include adjustable intensity levels, massage modes, and optional heat functions for a personalized experience.
Orders & Payments
How do I place an order on Zenova?
You can place an order directly through our website at www.zenovauae.com. Simply choose your product, add it to your cart, and complete the secure checkout process.
What payment methods are accepted?
We accept major debit and credit cards through secure payment gateways.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available on selected orders within the UAE. Availability may vary based on location and order value.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation email with all order details.
Shipping & Delivery
Do you deliver across the UAE?
Yes, Zenova delivers across all emirates in the UAE.
How long does delivery take in the UAE?
Orders are typically delivered within 1–3 business days, depending on your location and courier availability.
How can I track my Zenova order?
Once your order is dispatched, tracking information will be sent to you via email or SMS.
Returns, Refunds & Warranty
Do Zenova products come with a warranty?
Yes, Zenova products include a limited warranty that covers manufacturing defects. Warranty terms may vary depending on the product.
What if the product doesn't work for me?
Customer satisfaction is important to us. If the product does not meet your expectations, you may be eligible for a return or exchange according to our return policy. Please contact our support team for assistance.
What is your return and refund policy?
Returns are accepted according to our official return policy. Products must be unused, in original condition, and returned within the approved timeframe.
How do I request a return or refund?
To request a return or refund, please contact our customer support team through the Contact Us page with your order number and reason for the request.
Customer Support
How can I contact Zenova customer support?
You can reach our customer support team via the Contact Us page on our website. We typically respond within 24–48 hours.
Do you offer bulk or corporate orders?
Yes, Zenova offers bulk purchases and corporate gifting solutions. Please contact us directly for custom pricing and arrangements.
Care & Maintenance
How do I clean and maintain my Zenova massage product?
Use a soft, dry cloth to clean your product. Do not immerse electronic devices in water unless the product instructions specifically allow it.
If you have any additional questions, please contact Zenova — we're here to help you relax better with confidence.