Returns & Refunds
Returns & Refunds
Last updated: February 7, 2026
Thank you for shopping at Zenova
Returns
We accept returns within 2 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
To initiate a return, please contact us at support@zenovauae.com with your order number and reason for return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.
Non-Returnable Items
- Gift cards
- Downloadable products
- Personal care items
- Sale or clearance items
Exchanges
If you need to exchange an item for a different size or color, please contact us at support@zenovauae.com.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Contact Us
If you have questions about our return policy, please contact us at:
Email: support@zenovauae.com